How to Cancel an Order on Shopify?

How to cancel an order on Shopify easily? A Comprehensive Guide to How to Cancel an Order on Shopify? One frequently asked question that baffles sellers through the online selling journey is: How do I cancel an order on Shopify? The reasons to cancel orders are numerous and can stem from either the buyer’s or seller’s end.

Customers might change their mind and request a different item, or their payment might fail. From the seller’s perspective, they may face inventory issues or system errors or need to comply with a customer’s request.

Consequently, knowing how to cancel an order on Shopify is crucial for smooth business operations. This article addresses this query, guides you through the process step-by-step, and answers related important FAQs you might have.

Importance of Order Cancellation on Shopify

Order cancellation is essential to keeping customers happy and controlling inventory in your Shopify store. Unexpected events can occasionally occur and force you to cancel an order. Order cancellations made as soon as possible help avoid erroneous or delayed shipments, which may leave consumers unhappy.

You may avoid overselling items you don’t have in stock and maintain an accurate inventory by canceling no longer practicable orders.


Order cancellation might also assist you in streamlining your company’s operations. Resources that would have been used to complete an order are released when one is canceled. By doing this, you can redistribute those resources to other orders or projects, increasing productivity and efficiency.

A further advantage of canceling an order is that it keeps lines of communication open and transparent with your clients. If an order has a problem, balancing it and giving the consumer a thorough explanation demonstrates your value for their satisfaction and your commitment to resolving potential issues.

This can foster a relationship of trust and loyalty with your clients, encouraging recurring business and favorable word-of-mouth referrals.

Easy Steps to Cancel an Order on Shopify

Shopify has designed its interface with the ease of use in mind for its sellers. To cancel an order, you would need to follow these steps. Let’s now explore the detailed procedure for canceling an order on Shopify.

Step 1: Access your admin dashboard by logging into your Shopify account and going to the Orders area. A list of all of your orders may be seen here.

Step 2: To access the order details page, locate the order you wish to cancel and click on it.

Step 3: A “Cancel Order” button on the order details page will be visible to you. This button can be clicked to start the cancellation procedure.

Step 4: A pop-up window will prompt you to confirm the cancellation. After making sure you are canceling the correct order by reviewing the information again, click “Confirm Cancellation.”

Step 5: Shopify will handle the cancellation at this point and modify the order status appropriately. Any money paid for the order will be reimbursed, and the buyer will get an email informing them of the cancellation.

Step 6: If the items are actual goods, you can resupply them after canceling the transaction. Return to the order details page and select the “Restock Items” button to accomplish this. Doing this may update your inventory and put things back up for sale.

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Refunding After Cancellation

Another essential aspect to tackle after canceling an order on Shopify is refunding the paid amount to your customer. When you cancel an order, Shopify prompts you to refund the customer’s payment. Depending on the situation, you can repay the total amount or part of it.

Restocking After Cancellation

Shopify allows restocking the items from the canceled order after cancellation. If a ‘Restock items’ checkbox appears, select it, and your inventory will automatically adjust the numbers. Being informed of the restocking procedure helps you manage your inventory without worry.

Handling Pre-authorization Payments

This is an essential aspect to understand while dealing with cancellations. If the payments for orders were merely authorized and not captured, i.e., the money was not taken from the customer’s bank account, then those authorizations could be easily voided when the order is canceled. This will ensure the customer isn’t unintentionally charged for a canceled order.

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Frequently Asked Questions

Is it possible to cancel part of an order on Shopify?

Yes, Shopify allows you to partially cancel orders if a customer decides to change part of their order or if you can only fulfill a specific part of the order.

What happens to shipping after an order is canceled and refunded?

You can also refund any shipping charges when you cancel an order on Shopify. However, once refunded, the costs are not recoverable from any shipping service you used.

Can you cancel an order on Shopify Mobile?

The Shopify mobile app enables order cancellations and follows the same procedure as the desktop version.

Understanding the nitty-gritty of how to cancel an order on Shopify ensures a smooth selling experience and helps maintain good customer-seller relationships. When cancellations are handled professionally and efficiently, they increase customer satisfaction and are more likely to return for future purchases. Keep this guide handy and up your Shopify game today. It also helps you purchase something from Shopify after canceling an order.

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