How to add a tracking number to your Shopify store? In the world of e-commerce, transparency and communication are key. Customers want to feel secure, informed, and updated about their purchases. This article will guide you on how to add a tracking number to your Shopify store, whether you are a seasoned expert or just beginning your e-commerce journey.
Understanding the Importance of Shipment Tracking
In the dynamic world of e-commerce, managing orders efficiently is crucial for a seamless customer experience. One valuable tool at your disposal in a Shopify store is the Custom Order Number feature.
This feature allows you to assign unique identifiers to each order, offering insights into order placement, shipment details, and overall order activity. Let’s explore why Custom Order Numbers are a must-have for Shopify stores.
Why Custom Order Number Matters:
1. Easy Tracking:
Precise control over order statuses is essential, especially for large orders. The Custom Order Number simplifies tracking by assigning a distinctive code to each order. This streamlined approach enables efficient service, as you can quickly locate and review order statuses using their corresponding codes.
2. Prevention of Fraud and Mistakes:
Unique order numbers safeguard against fraud and mistakes. For instance, in case of a refund request, checking the order code on the customer’s credit card statement ensures the validity of the purchase. This record-keeping capability demonstrates transparency and helps maintain the integrity of your business.
Moreover, custom order numbers reduce the likelihood of mistakes by ensuring each order has a unique identifier. This is particularly valuable for high-volume stores, preventing confusion and ensuring accurate order processing.
3. Enhanced Professional Image:
Providing customers with an order confirmation email containing a unique order number adds a professional touch to your store. This practice demonstrates that you have a structured system for order tracking and management.
A custom order number makes it convenient for customers to reference their orders when contacting you or tracking order statuses, contributing to an improved customer experience.
4. Improved Order Management Efficiency:
Custom order numbers facilitate efficient order management, especially using software with built-in inventory management and order tracking features. This streamlined approach helps organize data, enhancing your ability to manage customer orders effectively.
For example, if multiple employees are involved in order fulfillment, custom order numbers make it easier for them to track which orders correspond to each customer. You can also notify customers of their order status using the unique tracking code.
5. Identification of Trends and Patterns:
Custom order numbers are crucial in understanding your business’s performance. By analyzing order number data, you can identify trends and patterns, making informed decisions about your business’s future. For instance, tracking order numbers can reveal popular and less popular items, aiding inventory optimization. This insight is valuable for making informed decisions about product stocking.
How do you add tracking numbers while fulfilling the order?
Running a Shopify store comes with its responsibilities, and one crucial aspect is keeping your customers in the loop about their orders. A tracking number is a great way to enhance their shopping experience and build trust. Now, we’ll walk you through the easy steps to add a tracking number to your Shopify store.
Step 1: Log In to Your Shopify Account
Log in to your Shopify account using your credentials to start the process. Once logged in, navigate to the “Orders” section, where you manage all your customer orders.
Step 2: Select the Order You Want to Add a Tracking Number To
Identify the order for which you want to add a tracking number. Click on the order to open its details page. This page contains all the relevant information about the order.
Step 3: Locate the Tracking Number Field
On the order details page, find the “Tracking number” field. This is where you’ll input the tracking information for the customer’s order.
Step 4: Enter the Tracking Number
Carefully enter the tracking number provided by your shipping carrier into the designated field. Make sure there are no typos to ensure accurate tracking for your customer.
Step 5: Save Changes
After entering the tracking number, scroll down to the bottom of the page and click the “Save” or “Save Changes” button. This action updates the order information with the tracking details.
Step 6: Notify Your Customer
Now that the tracking number is added, it’s a good practice to notify your customer about the shipment status. Shopify provides automated email notifications, but you can also send a personal message to ensure your customer stays informed.
Adding a tracking number to your Shopify store is a simple yet vital step in improving customer service. Keeping your customers informed about their orders enhances their experience and builds trust in your brand. Follow these easy steps, and you’ll quickly have a well-organized and customer-friendly Shopify store.
Frequently Asked Questions
Q: What if a tracking number isn’t available?
A: If a carrier doesn’t provide a tracking number, you can still mark the order as fulfilled in your Shopify store. An email notification will be sent to your customer stating their order has been shipped.
Q: How do I manage my order’s shipping status on Shopify mobile?
A: Shopify mobile users must tap “Orders” and tap the order they want to update. Tap “Mark as Fulfilled,” then enter the tracking number and carrier name. Tap “Done,” then tap “Mark as fulfilled.”
Q: Can I add a tracking number for partially fulfilled orders?
A: Yes, Shopify enables you to add a tracking number to partially fulfilled orders. The same process for adding a tracking number to an order is followed.
Having shipment tracking is a powerful tool at your disposal. It offers reassurance to your customers and helps you manage your e-commerce business more efficiently.
Shopify has created a user-friendly platform that allows you to manage your tracking needs easily. Time to elevate your Shopify store operations by adding tracking numbers.